Frequently Asked Questions

Cash deposits are immediately available. Check deposits are subject to hold with a minimum of $100 immediately available. Funds availability increase based on your account relationship.

Yes. Our deposit-taking ATMs accept both cash and check deposits, plus no envelope is required. Coins are NOT accepted at ATMs. For convenience, you may mix together cash and checks in a single deposit. Be sure to verify that your nearest ATM can accept deposits by visiting our locations page and searching for deposit-taking ATMs.

SCCU debit and credit card holders may withdraw up to $500 per day. For a full list of SCCU ATM and branch locations, please visit our locations page.

Please limit deposits to no more than fifty items per deposit transaction at an ATM.

Visit a local branch to create or change an Account Access Code (PIN) for CALL-24 Telephone Banking.

Your member number is assigned to you when you join Space Coast Credit Union. It’s used to represent your relationship with us and can be found at the top of your statement, which can be accessed through Online Banking. You may also contact our Member Service Center for assistance.

Before you visit a branch, take a moment to find out what you can do by phone with Express Sales!

Express Sales provides person-to-person service without the need to visit a branch. A knowledgeable Associate will work with you by phone to take care of your credit union business in minutes:

• Join Space Coast Credit Union
• Open a deposit account: savings, checking, youth accounts, etc.
• Apply for a first mortgage or home equity loan
• Apply for any consumer loan - vehicle, credit card, savings-secured loans, etc.

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
All Other Areas: 800-447-7228
Hours: Mon - Fri 8am - 7pm, Sat 9am - 2pm

PLEASE NOTE that for all services available by phone, service is also provided by phone in a branch. When you visit any of our branches, you will be directed to an Express Sales phone in that branch. When your call is finished, any needed documents will be printed at the branch, and a Member Service Specialist will work with you to complete your paperwork and answer any questions you may have.

The interest rate (dividends) are tiered based on the balance in your interest bearing account. Saving accounts and Interest Checking interest is earned based on your daily balance and dividends are declared at the end of each month based on the earnings for that month. View our rates page. 

As a credit union, you must establish a savings account with a $5.00 minimum, as it represents your share in Space Coast Credit Union. It is required to remain in your savings account until you close your membership.

You may open a savings account with just $5, which will be applied towards your one-time membership fee.

If requested, we will issue you a debit card (ATM Card) with ATM withdrawal capabilities and access only to your Savings account.

If you are experiencing problems making your payments due to changes in your financial situation, please call SCCU's Collections department:

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
All Other Areas: 800-447-7228

For information about our wire transfer fees, please visit our fees page.

United States Savings Bonds are available for purchase as electronic issues (paper bonds stopped being sold as of January 1, 2012) at TreasuryDirect.gov. U.S. Savings Bonds are backed by the full faith and credit of the United States of America. 

Space Coast Credit Union no longer redeems U.S. Savings Bonds; but members can redeem them at TreasuryDirect.gov.

How to Purchase a U.S. Savings Bond:

1. Set up or log in to your TreasuryDirect account.
2. Choose ‘BuyDirect.’
3. Choose whether you want EE bonds or I bonds, and then click ‘Submit.’
4. Fill out the rest of the information.

How to Redeem an Electronic U.S. Savings Bond:

1. Go to your TreasuryDirect account.
2. Go to ‘ManageDirect.’
3. Use the link for cashing securities.

How to Redeem a Paper EE or I Savings Bond:

1. Do not sign the bonds.
2. Open FS Form 1522.
3. Fill it out.
4. Have your signature certified, if necessary.
5. If the value of the bond(s) you are cashing is more than $1,000, you must have your signature certified. (See FS Form 1522 for more about the signature requirements.)
6. Send the form and the bonds to the address listed on FS Form 1522.

Safe deposit box cost varies depending on size. View our current Fee Schedule for fees and sizes.

You may access your safe deposit box anytime during normal branch lobby hours. 

Shared Branches provide you access to your accounts when you're traveling or temporarily living outside of SCCU's business area.

CO-OP Shared Branches allow you to conduct many transactions right in the lobby of credit unions that participate in this Shared Branch approach. To find the nearest participating branch, download the CO-OP Shared Branch app, or visit the CO-OP Shared Branch Locator page. You may also call 1-888-748-3266, or text a ZIP ccde to 91989 (SB=Shared Branch, SBX=Shared Branch Express self-service).

Transactions types that can be completed at a CO-OP Shared Branch:

• Deposits
• Withdrawals
• Transfers between SCCU accounts
• Purchase Travelers Checks
• Money Orders
• Stop Payment Orders
• Credit Card Cash Advance
• Loan Payments
• Statement Printouts
• Balance Inquiries

You can text a ZIP Code to 91989, call 888-748-3266, or or use the Shared Service Center branch locator at Co-Op Credit Unions to find the nearest participating branch. Visit our Shared Service Center page for more information.

SCCU uses a third-party vendor to mail a letter to alert the rightful owners before it becomes a requirement to transfer (or remit) the property to the state of the owner’s last known address. 

Unclaimed or “abandoned” property refers to property or accounts that haven’t had any activity (or contact with the owner). After a designated period of time with no activity or contact (called the dormancy period), the property becomes “unclaimed” and—by law—must be turned over to the state.

Unclaimed property may include:

• Checking Accounts
• Savings Accounts
• Certificates of Deposit (CDs)
• Safe Deposit Box Contents
• Uncashed Checks or Money Orders

Not to worry, if you’re the rightful owner, you can claim/collect the property by following the steps in the letter. 

If the rightful owner cannot take any action to claim/collect the property by the letter’s due date, we’re required to turn over (escheat) the unclaimed property to the state of the member’s last known address. 

If the rightful owner has passed away, please visit our Financial Estate Guide for next steps. 

If you have any questions about your unclaimed property letter, please reach out to MarketSphere Unclaimed Property Specialists:

• Email: response@up-letter.com
• Phone: (913) 270-9390

You can check to see if you have unclaimed property by visiting the resources below: 

• https://www.fltreasurehunt.gov/ 
• https://missingmoney.com
• https://unclaimed.org/ 

ACH payments are electronic payments that are created when the customer gives an originating institution, corporation, or other customer (originator) authorization to debit directly from the customer’s checking or saving account for the purpose of bill payment.

“Same Day ACH debits” will enable you to make faster and easier on-time bill payments.

Some electronic transactions, such as checks converted to electronic processing and bill payments, will be processed multiple times throughout the business day. These transactions may not appear as a pending transaction prior to posting to your account. This faster processing may cause some electronic debit transactions to clear your account on the same day that you make the transaction.

Please ensure funds are available in your account prior to initiating debit transactions to avoid any insufficient funds activity that may occur due to the expedited processing of these transactions.

When an ACH debit is presented, the system looks at the balance of the account as well as any holds, due to pending debit card transactions or check holds, to determine if an item can be paid.

It depends on the dealership. Many Member Protection products and services are discounted if you sign paperwork with SCCU directly instead of purchasing these additional products at the dealer.

Space Coast Credit Union offers a number of Member Protection products and services on auto loans. Limits apply on each type of coverage. Visit our coverage page for details.

• Auto Insurance coverage from TruStage Auto Insurance
• Extended Warranty service agreements that offer protection against mechanical breakdowns that occur after the manufacturer warranty expires.
• GAP coverage (Guaranteed Asset Protection) that provides protection if a vehicle is a total loss in an accident. This coverage typically covers the difference between what is owed on the loan and the value of the vehicle the insurance company is willing to pay if your vehicle is deemed a total loss. Limitations apply.
• Credit Life & Disability protects your family from consumer loan obligations if disability or tragedy occurs. Limitations apply.

SCCU offers Payment Protection, also known as Credit Life and Disability Insurance, on auto loans. This coverage can be added to the auto loan to ensure that the balance will be paid in full, or that the monthly payment will be made in the event of death or disability of a covered borrower(s). Limitations apply. See our coverage protection options for details.

Space Coast Credit Union requiere cobertura por colisión y a todo riesgo en todos los préstamos para compra de auto. El deducible del seguro debe ser de $1,000 o menos.

GAP insurance protects the borrower if the car is deemed a total loss by means of theft, damage, or collision by paying the remaining difference between the actual cash value of a vehicle covered by primary insurance and the balance still owed on the financing. Please reference your GAP contract for specific details. Limitations may apply.

Learn more about GAP coverage with SCCU.

La aprobación previa de un préstamo para compra de auto es válida por 30 días. Transcurrido este plazo, deberás ponerte en contacto con SCCU para extender la solicitud.

¡Ve de compras! Una vez que encuentres el vehículo, necesitaremos que el concesionario nos envíe por fax o por correo electrónico la orden de compra. Un miembro del equipo de SCCU se comunicará contigo para ultimar las condiciones del préstamo. Visita la página de Préstamo para compra de auto para obtener más información sobre el proceso de aprobación previa de nuestros préstamos para compra de auto.

Your vehicle is one of your biggest investments. An Extended Warranty service agreement offers protection against mechanical breakdowns that occur after the manufacturer warranty expire, allowing you to further protect your investment. Limitations apply.

A pre-approval letter is a document that will show the dealership that you have received contingent funding for the vehicle you choose. This document will include the maximum allowed by our underwriting department to be financed, as well as the instructions of how to complete the loan process. While most dealerships won't ask for one, we are happy to provide these on request.

No, no es necesario ser miembro para solicitar un préstamo para compra de auto. Si reúnes los requisitos para un préstamo, procesaremos tu solicitud de préstamo para compra de auto y tu solicitud de membresía de manera conjunta durante ese tiempo.

No. We will take care of paying the dealer via ACH. If they wish to be paid via a check, we will take care of that, too.

We will work with you to refinance the term that best works for you.

Si decides no comprar el vehículo, no estás obligado a pagar el préstamo. Ponte en contacto con SCCU para cancelar la solicitud.

Sí, se analiza tu crédito con el fin de proporcionar una aprobación previa de préstamo para compra de auto.

Auto loan rates and terms are affected by your credit quality, model year, term selected, and loan-to-value (LTV) ratio. Our usual credit criteria will apply in determining your rate, which may be different than advertised rates. See our current auto loan rates.

We work hard to meet all of your scheduling needs. We can typically close a loan faster if all parties are present at the same time, but it is possible to continue with the loan closing if only one party is present. Please discuss any scheduling issues with your Express Services Associate.

A third-party signer, also known as an Owner of Collateral other than the borrower, is a person that is listed on the title and is not financially responsible for the auto loan. He or she is acknowledging that they are part owner of the vehicle and accepts the fact that there will be a lien placed on the title.

While this person is not financially responsible for the auto loan, SCCU has a responsibility to notify them in the event of repossession.

Members must contact Express Services to make changes to the loan. Space Coast Credit Union requires a new application for approval in order to add or remove a member to or from a loan. Fees may apply.

You will have to refinance the vehicle in order to remove a name from the title.

Space Coast does not issue coupon booklets. We will, however, send out a monthly statement at your request by the 7^th of each month.

We offer GAP, Warranty, Life & Disability coverage on your loan.  Learn more about these Member Protection products today.

If you have an account with SCCU or with another financial institution, you can set up a one-time or recurring payment in Online Banking or with the SCCU Mobile app. 

Mobile Wallet Loan Payments: You can also add your SCCU Auto Loan to your Apple Wallet app or Google Pay app (GPay), and make one-time loan payments securely and conveniently through your mobile wallet.

Space Coast Credit Union requires a letter from the State Department of Motor Vehicles (DMV) on DMV letterhead requesting the title be mailed to the DMV for registration purposes. This request must include your name and vehicle information (VIN, Year, and Make). This request can be mailed or faxed to Loan Servicing (fax 321-752-2304). When received, the title will be mailed to the DMV by certified mail.

An electronic title is an electronic version of the original paper title and is stored with the Department of Motor Vehicles (DMV). All vehicle titles are electronic on loans originated after 9/20/06 with the exception of some vehicles titled and registered outside of Florida.

All vehicle titles are held electronically on loans originated after 2006 with the exception of out of state titles.

No, we do not charge a fee for paying off an auto loan early.

Pay Online at SCCU.com: Enroll in Online Banking and manage your SCCU accounts from anywhere. With your loan information and member number, you can enroll in Online Banking and download the SCCU Mobile app.
 
Mobile Wallet Loan Payments: Add your SCCU Auto Loan to your Apple Wallet app or Google Pay app (GPay), and make one-time loan payments securely and conveniently through your mobile wallet.

Pay by Phone: Call (800) 447-7228 and follow the prompts. You will need your member and loan numbers to make a payment.

Pay at an SCCU Branch: To locate your nearest branch, please visit SCCU.com/Locations.
 
Mail Your Payment (include your loan number):                           
Space Coast Credit Union
P.O. Box 419001
Melbourne, FL 32941-9001

Acceptable Forms of Payment Include:

• Check (Personal, Business, On-Us, Teller Check, Money Order)
• Debit Card
• Cash and/or Transfer from SCCU Account

If the GAP was purchased through SCCU, please contact our loan servicing department at 321-752-2222, ext. 5505 to cancel. If you cancel within the first 60 days of coverage, you are entitled to a full refund of the premium. After 60 days, you will receive no refund of premium paid.

Space Coast Credit Union will purchase Collateral Protection Insurance (also known as Forced Placed Insurance) and add the premium to the balance of your auto loan. Collateral Protection Insurance is insurance that protects the property (vehicle). This insurance does not replace insurance coverage for drivers required by law.

Space Coast Credit Union requires Collision and Comprehensive coverage on all vehicle loans. Be sure to add SCCU as the lienholder on your auto insurance policy:

Space Coast Credit Union
PO Box 3220
Carmel, IN 46082

Our auto loans are simple interest loans, so the amount of interest you pay each month is based on the loan balance on the day the payment is made. The amount of interest you pay each month changes based on the amount of days in between payments.

(Principal balance X Interest rate /365= the amount of interest owed per day)

Example: $9392.70 X 5.74%/365= $1.48 per day
30 days since last payment:  30 X $1.48 = $44.40 of the payment will be applied to interest.
31 days since last payment:  31 X $1.48 = $45.88 of the payment will be applied to interest.
60 days since last payment:  60 X $1.48 = $88.80 of the payment will be applied to interest.

We report to the credit bureaus once a month at the end of each month. A late payment will report if it is greater than 30 days late on the last day of the month.

Generally, SCCU submits the request to the FL DMV to release our lien within 1 business day after the loan is paid off; however, there may be some exceptions that take up to 30 days to process. The DMV takes 3-5 business days to process the request.

You can check to see the lien status by visiting the Florida DMV website.

Once SCCU’s lien is released, you can request a paper title through the Florida Department of Motor Vehicle’s website MyDMV Portal for a fee of $4.50. Once the request is completed online, the paper title will then be mailed to the address reflected on the owner’s record.

Many factors impact your credit scores, and the drop might be a complete coincidence. For more information, visit Experian’s website.

It depends. You will have to read the contract from your leasing company. If they offer the option to buy out your lease, then we’ll be happy to help you finance a lease buyout.

Once you obtain the necessary documents, such as your lease contract, from the leasing company, you can submit them to us and start the auto loan application. Please note, the lease contract will usually have an expiration date and it is recommended that you contact us at least 90 days before this date in order to figure out which documents you need from the leasing company, and when would be a good time to submit your loan application.

The DMV charges a flat fee of $500 for tax, tag, and title that can be financed into your loan.

Unfortunately, we can’t process title changes with a lease buyout. The title must stay in the lease owner’s name. Once you receive your registration documents from us, you can add or remove names from the title through the DMV.

No, all lease buyouts have to be signed in person, as the DMV requires a physical signature for all title changes.

It typically takes around 60 days for the leasing company to provide us with the vehicle’s title and another two or so weeks to process the title change through the local DMV. In total, it may take up to 90 days for you to receive your registration documents by mail.

Yes. View scheduled Bill Payer payments by selecting Scheduled Payments from the Bill Payer section. All scheduled payment(s) within the next 30 days are displayed. By selecting a scheduled payment you can display the details. From this page, you can view the Biller, the transaction amount, the account from which the bill will be paid, the pay date, and a reference ID.

Yes, with the new digital banking, you're able to access e-Bills on mobile or desktop. 

Contact the Member Service Center for assistance.

Credit unions and banks both offer a range of financial services that can meet your business needs, but there's one important distinction: Credit unions are owned by their members. Instead of the executives guiding the institution, as it is at traditional banks, credit unions have an elected board of directors—who are also members of the credit union—that make sure your best interests are served.
 
Credit unions are also non-profit organizations, so their main focus is on providing ways for members to save money instead of increasing profits. At SCCU, we invest in our membership, offering better rates on loans and valuable rewards that help our members save money. And, for our members' peace of mind and security, the National Credit Union Administration (NCUA) insures our account holders' deposits just as the FDIC does for traditional banks.

There are many important reasons a business owner should have a business bank account separate from his or her personal account, including:

• Tax purposes: No matter what type of business you have—online, run from your home, or in a brick-and-mortar location—a business bank account will help simplify tracking expenses and income and make filing easier at tax time. With your business interest checking account at SCCU, you have fast online access to account records that can help at tax time as well.
• Legal status: Mixing your personal and business financial activities may be a problem if you have a corporation or LLC and your business faces legal issues involving liability.
• Convenience: Your SCCU Business Checking account includes free mobile and online banking⁶⁰, free online bill payment, and a free Business Visa ® Debit Card that save you time and make managing your company's money easier.

Establishing a business account has several important advantages, such as simplifying the tracking of income and expenses and making tax filing easier. When you open an SCCU business checking account for your LLC, sole proprietorship or any other type of business, you'll also have convenient and efficient ways to take care of your business finances, from free mobile banking⁶⁰ to payroll solutions and merchant services.

SCCU's Free Business Checking account has no minimum balance or minimum volume requirements, and no monthly fee, transaction limits or transaction fees. It also includes a free Business Visa^® Debit Card and free online services such as mobile banking⁶⁰ and bill payer. Our goal is to offer you the best free business checking account available!

At a glance, all financial institutions may seem alike, but there are important differences that can make a difference to the success of your business. Look for a financial institution that offers comprehensive services for your business and small business experts who can help you run your business more efficiently. When looking for a bank or credit union for your business accounts, here are a few things to consider:

• Community-based institutions are likely to have extensive knowledge of local market conditions that can affect businesses such as yours.
• Smaller regional institutions often give business owners personal access to lenders with local decision-making authority. This can mean faster loan approvals.
• Member-owned institutions such as credit unions are not-for-profit, so they return profits back to members in the form of lower borrowing rates and better savings rates. Such savings can go right to your company's bottom line.
• For the greatest value to your business, look for an institution that has a dedicated business services team that offers consultation services. Ideally, this advice should be available at no cost to you.
• Choose an institution that has convenient branch locations if you prefer to do your banking in person, and that has a complete range of online services that allow you to take care of transactions and access your records from anywhere, at any time.
• Look for an institution that will not only have what you need right now, such as a small business checking account, but also what you may need as your business grows, such as a vehicle loan or commercial real estate loan. Viewing your association with a financial institution as a long-term partnership can help you choose the one that's right for your business.

As a not-for-profit, member-owned credit union, we return profits to members like you in many ways, including low-cost or free services. Your business account includes these services at no cost to you:

• Free Business Visa ^® Debit Card
• Free online banking
• Free mobile banking⁶⁰
• Free Online Bill Payer

Business interest checking is a checking account that's designed specifically for use by companies and other organizations and that bears interest on the balance kept in the account. At Space Coast Credit Union, our Business Interest Checking account is just one of the ways we customize our services to the needs of your business to help improve the cash flow that's critical to your success.

When you don't have time to get to your local SCCU branch, your branch comes to you! These are just some of the online self-service features that come with your SCCU Business Checking account:

• Pay bills with SCCU's Online Bill Payer service—make one-time payments or schedule recurring payments, and pay any business or individual
• Transfer funds between SCCU accounts, such as paying your SCCU business loans by transferring payments from your business checking
• Make balance inquiries at any time of day, any day of the year
• View up to 15 months of cleared checks
• View and print your account tax forms (under Statements & Notices in Online Banking)
• View an electronic version of your paper account statements (under Statements & Notices in Online Banking)
• View, print or save up to three years of account statements

Your SCCU Business Checking account also offers you customizable online banking alerts that notify you of several types of account activity, including check clearings, balance limits, debit or credit card purchases, account withdrawals, direct deposits and balance limits.

At SCCU, you enjoy a range of benefits with our Business Interest Checking account, not only as a business owner but also as a member of a credit union. Here are just some of the reasons SCCU is the bank with the best business checking account:

• Your account earns interest at competitive rates
• There are no fees when your balance stays above $4,500
• There are no transaction limits (a combination of items deposited and checks or transfers cleared from your account)
• Your account includes a free Business Visa® Debit Card
• You have the convenience of free online banking, mobile banking, and bill payer services
• You have free access to expert advice and consultation services from our team of experienced Business Advisors

We also offer a range of essential business and merchant services to help you run your business. These include:

• The SCCU payroll and time management platform: Simple solutions to make payroll processing easier, such as in-house check printing and comprehensive reporting, with 24/7 support by e-mail, chat, or phone
• Merchant services: Cost-effective merchant processing that allows your customers to pay you with a debit or credit card and turns your mobile device into a terminal that accepts a range of card types
• Remote deposit capture services: A fast, convenient way to securely deposit customer checks electronically to your SCCU Business Interest Checking account, saving you trips to the branch location

We know how important it is for business owners to save as much time as possible, so we make opening a business checking account easy. Review our Account Documentation Checklist to see what you'll need to open your account and apply online or over the phone. If you prefer, you may also stop by any one of our 60+ locations throughout Florida.

Absolutely! A full range of online self-service options are available for our members who have either our Free Business Checking or Business Interest Checking accounts. These include:

• Online Bill Payer: No need to write checks and mail them, or stand in line taking care of your banking in person. Our Online Bill Payer system lets you pay business or individuals right from your SCCU Free Business Checking or Business Interest Checking account. You can quickly make one-time payments or schedule recurring payments, and keep track of your payments in one convenient place.
• View online statements: You can view, print or save electronic versions of your paper account statements.
• Tax forms: Access, view and print your account tax forms.
• Balance inquiries: Check on your account balance any time of day or night.
• Transfer funds from one SCCU account to another: Transfer payments to your SCCU business loans right from your business checking or savings account.

As with any other type or business loan, equipment financing companies and other types of lenders that offer vehicle and equipment loans have varying requirements. In general, however, many lenders will give your business a loan but it may come with a higher interest rate and stricter terms on repayment than it would if you had good credit. It's still a good idea to pursue a loan, because building a history of on-time payments can help your business improve its credit score over time.

Unlike a commercial mortgage for the purchase of an existing property, a commercial construction loan provides the funds you need for renovating your existing property or building a new one from the ground up. The commercial loan process involving construction often involves two loans: a short-term loan that finances the construction phase, and a long-term, permanent loan that's taken out after construction is completed. Usually, the long-term loan will pay off the initial short-term financing.

In general, a commercial construction loan does not provide the full amount of the loan up front, but has a draw schedule. You will work with your lender to create this schedule, which defines how funds will be released upon reaching certain milestones. These milestones are often tied to various points in the construction process when inspections are required, such as when plumbing or electrical systems have been installed. Once inspection is passed, the draw would be released. The full amount of the construction loan would be paid when the work associated with the milestone has been completed.

If you're ready to apply for a commercial vehicle loan from Space Coast Credit Union, here are the steps to take and the information you will need to provide.

To apply for a business auto loan or business equipment loan:

• Complete a Business Loan Application by calling our Express Sales team.
• Provide a minimum of 2 years business and personal tax returns, including all schedules
• Provide a completed Personal Financial Statement for each owner of the business.
• Provide a completed Business Debit Summary Schedule
• You must have current Interim Business Financial Statements

If you finalize your loan at a branch location, all signers must be present with the appropriate documentation. If you have any questions, please reach out to us and we'll be glad to help!

Business owners may be tempted to secure a personal loan to purchase or refinance a vehicle for business use, but there are several advantages to getting a business auto loan. Business loans of any type help you separate your personal finances from your business finances, which can be important when filing taxes. In addition, your personal liability may be limited if you have financial difficulties with your business loan. Lastly, a good record of repaying a business loan on time is an excellent path to establishing good business credit that you can use to grow and expand your business.

The period of repayment of a business equipment loan may range from as few as 24 months to 7 years, 10 years, or an even longer term. Every equipment loan—and the financial institutions that offer business loans, such as heavy equipment financing companies—are different, with varying maximum loan amounts, interest rates, down payment requirements, business credit score requirements, and more.

To apply for an SCCU business loan, your business must have been operating for at least 2 years.

Whether you're looking for a business auto loan, commercial truck financing, or even a loan for business equipment, you should look at your choice of a lender as a strategic business decision. The best commercial vehicle loan is the one that supports your business success with competitive interest rates and terms that work for you. Your lender should have an understanding of your type of business and its challenges, and be able to expertly guide you through all of your options. A low rate, such as you can get with an SCCU business loan, is important, but consider the benefits that a long-term business relationship can offer. Look for a lender with a range of business services that can help your company grow.

Your ability to secure a commercial vehicle loan for your brand-new business will depend on several factors, including whether you have good personal credit and the amount you want to borrow. In many cases, you may need at least 12 months of business history in order to get a commercial vehicle loan. For information on the business auto loan options that may available to you, SCCU's Business Loan Advisors will be glad to help. Request more information here.

Some business vehicle leases offer advantages such as no down payment requirement and the option to turn in the vehicle to lease a more recent model, but they may also come with mileage limits and other restrictions. You may have the option at the end of the lease to buy the leased vehicle at a price equal to its residual value; a loan, however, this results in full ownership of the vehicle when you finish paying the amount loaned.

Buying a commercial vehicle may also allow you to qualify for depreciation tax deductions, and once the vehicle loan is fully paid, your business will own the car or truck, and it will be a business asset. Whether buying or leasing a vehicle is right for your company will depend on how long you plan to keep the vehicle, how many miles you expect the vehicle to be driven each year, and other factors.

Space Coast Credit Union offers your business flexible terms and great rates on commercial vehicle financing for cars, vans, trucks, and many other types of commercial vehicles. Whether you're looking to finance a vehicle or refinance a vehicle your business already has, we have options for you. SCCU can also help you  finance equipment, including specialized machinery and heavy equipment.

Our Business Loan Advisors are here to answer your questions about the best commercial vehicle loan or business equipment loan for your business. Be sure to ask about our full range of business loans, including real estate financing, business credit cards and much more. Request more information here.

When you're ready to build your own office building, expand or renovate one you currently own, your local credit union may be your best choice for financing. Not only is a credit union likely to have very competitive interest rates on commercial real estate loans or commercial construction loans, but they also will usually have extensive knowledge of economic conditions in your local area. At Space Coast Credit Union, we understand the local marketplace and focus on giving our business members the loan products, terms, and interest rates they need to make their businesses a success. We can help you grow your business with great rates and local-decision makers for prompt loan approval. Reach out to our Business Loan Advisors to get started.

To enroll in Online Banking, use the one-time Electronic Services Number (ESN) you received when you opened your business account. If you do not have this information, please contact a Business Services Specialist.

Our Business Advisors specialize in helping you establish a vision for your business, create action plans, and support you as you overcome obstacles along the way. They can help your business analyze the benefits and risks of various components of your business, such as:

•  Operations                   •  Finances                    •  Human Resources                       

Expert consulting services and advice from SCCU Business Advisors are FREE for our members.

Yes, we do! We offer an array of merchant services to help you run your business more smoothly. We have partnered with BancCard and FINSYNC to offer our business members with cost effective, quality products that are easy to implement and manage. Call a Business Services Specialist or your Business Advisors to learn more.

To add an additional signer to an existing business account, you will need to have an updated signature card completed. We offer two options on how to complete this process.

1. Visit a local SCCU branch with your additional signer.
2. Call us from your home/office to speak with a Business Services Specialist who will assist in sending the documents electronically.

Yes. Online Banking allows you to provide customized account access for additional users. For your protection, you can limit each user’s access, including what accounts they can see and what activities they can perform. You can also delete or edit their user profile at any time.

You may set up a recurring payment via Online Banking or the Mobile App. Please note that you may only use a bank account to make a recurring payment. A credit card cannot be used to make recurring payments.

Visa Account Updater provides participating merchants with your updated card number and expiration date for established reoccurring payments. This complimentary member benefit provides peace of mind knowing you won’t have to update each account with a reoccurring payment if your card is reissued due to expiration or if your card is lost or stolen. To opt-out of Visa Account Updater, please send us a Secure Message in Online Banking or call 800-447-7228.

During business hours:

Immediately call SCCU's Member Service Center, visit any of our branches any of our branches or send a secure message via Online Banking to report the problem. You can access Manage Cards within Mobile or Online Banking to turn cards off/on to prevent additional transactions from occurring.

*Please Note: If you have recurring transactions, they will still post to your account.*
 
Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
All Other Areas: 800-447-7228
 
A team member will assist you. Your card will be blocked to prevent fraudulent activity. You will receive a new card within 8 calendar days. A Team Member will discuss any further action to be taken on your part, if that is applicable to your situation.

Please have the following information available:
• Name
• 16 Digit Card Number
• Social Security Number
• Member Number

If you are reporting a fraudulent transaction, please also provide the following information: 
• Type of transaction (debit or credit)
• Date of transaction(s)
• Merchant(s)
• Dollar Amount(s)

After business hours:

Call SCCU at your local number below.

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
All Other Areas: 800-447-7228
 
Please have the following information available:
• Name
• 16 Digit Card Number
• Social Security Number

Please note the following important information:
• Your call will be rerouted to After Hours Card Support.
• Your card will be blocked to prevent fraudulent activity. You will receive a new card within four business days.
• Please contact SCCU during normal business hours as soon as possible after reporting your card problem, so that a Team Member can assist you with the additional actions necessary for your account.

Members with a HELOC Platinum Visa® Credit Card:
• To report a HELOC Credit Card lost or stolen, or to report fraudulent activity, please call the Card Holder Services partner at: 800-449-7228.
• Don’t forget to monitor your account for unauthorized activity, and report any suspicious transactions to SCCU.
• Log on to Online Banking any time to view current account activity. Don’t wait for your monthly statement.
• If you do not use Online Banking, carefully review your monthly statement and contact SCCU to report any suspicious activity.

2Way Text Fraud Alerts help to protect you by immediately alerting you of a possible fraudulent transaction on your card through text. Through this service you can respond to potential threats in real time by texting back YES to verify the transaction or NO to confirm the transaction as fraudulent behavior. This will allow you and SCCU to take quicker action to prevent further fraudulent activity on your account. 

This feature is in addition to our current fraud alerts program. Now you will receive real time alerts three different ways - email, phone, and text.  

FreeMSG SPACE COAST CU Fraud Center
877-XXX-XXXX $125.46 on card 1234 at
Macy’s. If valid reply YES, fraud NO. To Opt
Out, STOP.

Manage Cards is an effortless way to track and manage card usage in the SCCU Mobile App or within Online Banking.

Features of Manage Cards:

• Lock/unlock your cards
• Limit transactions by location, merchant, transaction type or dollar amount
• Activate your card
• Access your cards before receiving it in the mail
• Set up travel plans
• Report cards lost or stolen
• Add card to your digital wallet

And so much more!

Open the SCCU Mobile app or log into Online Banking and select 'Manage Cards.' That’s it!

Now you can control and monitor your SCCU Visa® debit and credit card usage effortlessly.

Not using the SCCU Mobile app yet? Download it on the Apple App Store or through Google Play today.

Yes, you can track and monitor your cards within Online Banking.

Not enrolled yet? Visit the Online Banking page to enroll today. 

Alerts are sent as push notifications on your device. The alerts will also appear under "Messages" in the app.

Select the transaction to view its details. If it was an in-person transaction, you should see a Google Map of the actual location the transaction took place. If you still don’t recognize the purchase, you can reach out to the merchant from the phone number listed on this screen.

Puedes solicitar cheques en la banca en línea, en cualquier sucursal de SCCU o visitando los siguientes enlaces de solicitud:

Solicitar cheques personales
Solicitar cheques empresariales

También puedes llamar al Centro de Atención al Miembro a tu número local que se indica a continuación:

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-500
Todas las demás áreas: 800-447-7228

El costo de los cheques puede variar en función del diseño y la cantidad que elijas. 

Puedes solicitar cheques cómodamente a través de tu segura cuenta bancaria en línea. Los miembros también pueden llamar al Centro de Atención al Miembro, o visitar cualquier sucursal para solicitarlos.

INFORMACIÓN IMPORTANTE PARA SOLICITAR CHEQUES:

• Necesitarás el número de ruta de SCCU y tu número de cuenta corriente electrónica de 13 dígitos para solicitar con precisión tus cheques de SCCU.
• El número de ruta de SCCU es 263177903 y puedes encontrar tu número de cuenta corriente electrónica de 13 dígitos en tu estado de cuenta mensual.
• Ten en cuenta que, si no usas los números correctos, los pagos pueden retrasarse o denegarse.

Si vas a volver a solicitar cheques sin cambios (mismo estilo, información y dirección de envío que en el último pedido), haz clic aquí.

Yes, if the business does not accept contactless payments, you can still swipe or insert your contactless card, just like any other Visa card.

Yes. You can use your Visa contactless card where Visa is accepted by tapping it at a contactless-enabled terminal where they see the Contactless Symbol, inserting the card into an EMV chip terminal, or swiping it in a magnetic stripe terminal.

¡Sí! Space Coast Credit Union se enorgullece de ofrecer una cuenta corriente absolutamente gratuita, sin cargos mensuales, sin saldo mínimo, sin cargos por transacciones, sin requisito de depósito directo, con estados de cuenta gratuitos y mucho más.

Obtén más información aquí sobre la cuenta corriente gratuita de SCCU.

If you opened a checking account and did not a receive a debit card automatically, you can request one through the SCCU Mobile app or Online Banking. Log in and tap the envelope in top right corner, select 'New Message.' Then, click the dropdown under 'Category' and choose 'Card Order Form.'

If you do not have Online or Mobile Banking, please call 800-447-7228, and a Team Member will be happy to help.

If your debit card is ever lost or stolen, you can request a new one in the following ways:

• Phone: 800-447-7228
• SCCU Mobile app: Tap the envelope, select New Message, and click the dropdown under 'Category.' Then, tap Card Order Form.
• Online Banking: Tap the envelope, select New Message, and click the dropdown under 'Category.' Then, tap Card Order Form.

You can also access Manage Cards through the SCCU Mobile app to turn your card(s) "off" to prevent additional transactions from occurring.

Please Note: Recurring transactions will still post to account.

No, ODP does not automatically cover ATM and one-time debit card transactions. New federal banking regulations that took effect on August 15, 2010 that requires us to obtain your authorization to opt-in before we can provide ODP coverage on ATM and one-time debit card transactions.

Click here for more information.

Si necesitas una tarjeta de crédito o débito nueva o de reemplazo, puedes llamar a nuestro Centro de Atención al Miembro, visitar cualquiera de nuestras sucursales o enviar una solicitud a través de la banca en línea.

If you forgot your debit card PIN number or want to change it, contact 888-314-6005 and follow the prompts to reset it.

Durante el horario de atención:
Llama inmediatamente al Centro de Atención al Miembro de SCCU, visita cualquiera de nuestras sucursales o envía un mensaje seguro a través de la banca en línea para informar el problema. También puedes acceder a Controles de tarjeta en la aplicación de banca móvil para desactivar/activar tarjetas y evitar que se produzcan transacciones adicionales.
 
Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
Todas las demás áreas: 800-447-7228
 
Un miembro del equipo te ayudará. Se bloqueará tu tarjeta para evitar actividades fraudulentas. Recibirás una nueva tarjeta en un plazo de 8 días calendario. Un miembro del equipo analizará cualquier otra medida que debas tomar por tu parte, en caso de que sea aplicable a tu situación.

Ten a la mano la siguiente información:

• Nombre
• Número de 16 dígitos de la tarjeta
• Número de seguro social
• Número de miembro

Si estás reportando una transacción fraudulenta, brinda también la siguiente información: 

• Tipo de transacción (débito o crédito)
• Fecha de la transacción
• Comerciante
• Cantidad en dólares

 
Después del horario de atención:
Llama a SCCU a tu número local que se indica a continuación y elige la opción 1 para la Banca telefónica o el Centro de Atención al Miembro. A continuación, selecciona la opción 0 para comunicarte con Asistencia para tarjetas fuera del horario de atención.

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
Todas las demás áreas: 800-447-7228
 
Ten a la mano la siguiente información:

• Nombre
• Número de 16 dígitos de la tarjeta
• Número de seguro social

Ten en cuenta la siguiente información importante:

• Tu llamada será redirigida a Asistencia para tarjetas fuera del horario de atención.
• La única acción que se realizará durante una llamada fuera del horario de atención es bloquear tu tarjeta.
• Ponte en contacto con SCCU durante el horario de atención normal lo antes posible después de reportar el problema de tu tarjeta, para que un miembro del equipo pueda ayudarte con las acciones adicionales necesarias para tu cuenta.

Miembros con una tarjeta de crédito MasterCard® de Eastern Financial o una tarjeta de crédito Visa® Platinum HELOC

• Para reportar la pérdida o el robo de una tarjeta de crédito MasterCard, o para reportar una actividad fraudulenta, llama al Sistema de pérdida o robo de tarjetas de crédito MasterCard al 866-839-3485.
• Para reportar la pérdida o el robo de una tarjeta de crédito HELOC, o para reportar una actividad fraudulenta, llama al socio de Servicios al Titular de la Tarjeta al 800-449-7228.
• No olvides controlar tu cuenta para detectar actividades no autorizadas, e informa a SCCU de cualquier transacción sospechosa.
• Conéctate a la banca en línea en cualquier momento para consultar la actividad actual de tu cuenta. No esperes a que llegue tu estado de cuenta mensual.
• Si no usas la banca en línea, revisa detenidamente tu estado de cuenta mensual y ponte en contacto con SCCU para reportar cualquier actividad sospechosa.

Cuando emitas un cheque, pagues una factura o tengas programado un pago automático:

1. Si no hay fondos disponibles y has agotado tus otros recursos de sobregiro, el privilegio de sobregiro (ODP) permitirá que tu transacción se pague hasta tu límite (para cuentas corrientes que califiquen*).
2. Estarás cubierto por el privilegio de sobregiro y se te cobrarán $30 por artículo.

Overdraft Privilege is a non-contractual service which allows qualified accounts to go negative in order to pay an item. Automatic Overdraft Transfer Service is a contractual agreement which transfers funds from another account you have at the credit union in order to pay an item.

ODP is not a loan. The credit union allows you to overdraw your account up to your ODP limit as a non-contractual courtesy. This service can be withdrawn at any time by the credit union.

Contactless payments use short-range wireless technology to securely complete payments between a contactless-enabled card or payment-enabled device and a contactless-enabled terminal. A Visa contactless card is a chip card that has a near field communication (NFC) antenna, which enables close-range payments. When cardholders tap to pay their contactless card at a contactless-enabled terminal (near the Contactless Symbol), their payment is sent for authorization.

The cost for checks can vary depending on the design and quantity you choose. View our online check order page for more information.

You will need SCCU's Routing Number and your 13-digit electronic checking account number to accurately order your SCCU checks. SCCU's Routing Number is 263177903 and you may find your 13-digit electronic checking account number on your monthly statement. You may also call the Member Service Center for assistance. Please note that failure to use the correct numbers may result in delayed or denied payments. 

Las alertas de fraude por mensaje de texto de 2 vías te ayudan a protegerte alertándote inmediatamente de una posible transacción fraudulenta en tu tarjeta a través de un mensaje de texto. A través de este servicio puedes responder a posibles amenazas en tiempo real enviando un mensaje de texto que diga SÍ para verificar la transacción o NO para confirmar que se trata de un comportamiento fraudulento. Esto les permitirá a ti y a SCCU tomar medidas más rápidas para evitar nuevas actividades fraudulentas en tu cuenta. 
 
Esta función se suma a nuestro actual programa de alertas de fraude. Ahora recibirás alertas en tiempo real de tres formas distintas: correo electrónico, teléfono y mensajes de texto.  

La política de retención de cheques de SCCU incluye disponibilidad al día siguiente de $225. La mayoría de las cuentas tendrán una retención de 2 días, a excepción de las cuentas en sus primeros 30 días, que tienen una retención de 5 días. Pueden aplicarse retenciones más largas o disponibilidad reducida para el mismo día.

El número de ruta de SCCU es 263177903. Necesitarás el número de ruta de SCCU y tu número de cuenta corriente electrónica de 13 dígitos para solicitar con precisión tus cheques de SCCU. Puedes encontrar tu número de cuenta corriente electrónica de 13 dígitos en tu estado de cuenta mensual impreso o electrónico. También puedes llamar al Centro de Atención al Miembro para solicitar ayuda. Ten en cuenta que, si no usas los números correctos, los pagos pueden retrasarse o denegarse.

Las alertas de fraude por mensaje de texto de 2 vías te ayudan a protegerte alertándote inmediatamente de una posible transacción fraudulenta en tu tarjeta a través de un mensaje de texto. A través de este servicio puedes responder a posibles amenazas en tiempo real enviando un mensaje de texto que diga SÍ para verificar la transacción o NO para confirmar que se trata de un comportamiento fraudulento. Esto les permitirá a ti y a SCCU tomar medidas más rápidas para evitar nuevas actividades fraudulentas en tu cuenta. 
 
Esta función se suma a nuestro actual programa de alertas de fraude. Ahora recibirás alertas en tiempo real de tres formas distintas: correo electrónico, teléfono y mensajes de texto.  

FreeMSG SPACE COAST CU Centro de Fraude
877-XXX-XXXX $125.46 en la tarjeta 1234 en
Macy's. Si es válido, SÍ; si es fraude, NO. Para
excluirse, ALTO.

You should receive your checks in 7 to 10 business days. Please call the Member Service Center if you do not receive checks within this timeframe. 

Si necesitas una tarjeta de crédito o débito nueva o de reemplazo, puedes llamar a nuestro Centro de Atención al Miembro, visitar cualquiera de nuestras sucursales o enviar una solicitud a través de la banca en línea.

Durante el horario de atención:
Llama inmediatamente al Centro de Atención al Miembro de SCCU, visita cualquiera de nuestras sucursales o envía un mensaje seguro a través de la banca en línea para informar el problema. También puedes acceder a Controles de tarjeta en la aplicación de banca móvil para desactivar/activar tarjetas y evitar que se produzcan transacciones adicionales.
 
Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
Todas las demás áreas: 800-447-7228
 
Un miembro del equipo te ayudará. Se bloqueará tu tarjeta para evitar actividades fraudulentas. Recibirás una nueva tarjeta en un plazo de 8 días calendario. Un miembro del equipo analizará cualquier otra medida que debas tomar por tu parte, en caso de que sea aplicable a tu situación.

Ten a la mano la siguiente información:

• Nombre
• Número de 16 dígitos de la tarjeta
• Número del Seguro Social
• Número de miembro

Si estás reportando una transacción fraudulenta, brinda también la siguiente información: 

• Tipo de transacción (débito o crédito)
• Fecha de la transacción
• Comerciante
• Cantidad en dólares
 
Fuera del horario de atención:
Llama a SCCU a tu número local que se indica a continuación y elige la opción 1 para la Banca Telefónica o el Centro de Atención al Miembro. A continuación, selecciona la opción 0 para comunicarte con Asistencia para Tarjetas fuera del Horario de Atención.

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
Todas las demás áreas: 800-447-7228
 
Ten a la mano la siguiente información:
• Nombre
• Número de 16 dígitos de la tarjeta
• Número del Seguro Social

Ten en cuenta la siguiente información importante:
• Tu llamada se redirigirá a Asistencia para Tarjetas fuera del Horario de Atención.
• La única acción que se realizará durante una llamada fuera del horario de atención es bloquear tu tarjeta.
• Ponte en contacto con SCCU durante el horario de atención normal lo antes posible después de reportar el problema de tu tarjeta, para que un miembro del equipo pueda ayudarte con las acciones adicionales necesarias para tu cuenta.
Miembros con una tarjeta de crédito MasterCard® de Eastern Financial o una tarjeta de crédito Visa® Platinum HELOC
• Para reportar la pérdida o el robo de una tarjeta de crédito MasterCard, o para reportar una actividad fraudulenta, llama al Sistema de Pérdida o Robo de Tarjetas de Crédito MasterCard al 866-839-3485.
• Para reportar la pérdida o el robo de una tarjeta de crédito HELOC, o para reportar una actividad fraudulenta, llama al socio de Servicios al Titular de la Tarjeta al 800-449-7228.
No olvides controlar tu cuenta para detectar actividades no autorizadas, e informa a SCCU de cualquier transacción sospechosa.
• Conéctate a la banca en línea en cualquier momento para consultar la actividad actual de tu cuenta. No esperes a que llegue tu estado de cuenta mensual.
• Si no usas la banca en línea, revisa detenidamente tu estado de cuenta mensual y ponte en contacto con SCCU para reportar cualquier actividad sospechosa.

No.

You will earn points for every dollar spent:  3 points for grocery and entertainment, 2 points on dining and 1 point for all other purchases, no exclusions. Online merchants such as Instacart, Bitesquad, Doordash, etc. are also included in the program to accrue points.

To obtain a copy of your credit card dislcosures, please call our Member Service Center.

To view and redeem your Visa Signature Rewards, members must log into Online Banking or the SCCU Mobile App.

Puedes activar tu tarjeta llamando al 1-888-314-6005.

If you have pending transactions, these will be displayed in your Online Banking once posted.

Durante el horario de atención regular:

Para iniciar una disputa o reclamación por fraude, puedes visitar cualquier sucursal local, ponerte en contacto con nuestro Centro de Atención al Miembro o completar el formulario de disputa que se encuentra en la banca en línea. Para ver el formulario en la banca en línea, debes iniciar sesión, hacer clic en Contáctanos, luego en Formularios seguros y, por último, elegir el formulario correspondiente.

Fuera del horario de atención:

Si experimentas un posible fraude en tu cuenta fuera del horario de atención, puedes ponerte en contacto con nosotros llamando al número local que se indica a continuación y elegir la opción 1 para la Banca telefónica o el Centro de Atención al Cliente. A continuación, selecciona la opción 0 para comunicarte con Asistencia para Tarjetas fuera del Horario de Atención. Un representante te ayudará a verificar posibles transacciones fraudulentas en tu cuenta y a bloquear tu tarjeta inmediatamente.

Tendrás que ponerte en contacto con SCCU durante el horario de atención regular para solicitar una tarjeta de débito o crédito de reemplazo, así como para presentar una disputa o reclamación por fraude. Puedes ponerte en contacto con nosotros llamando al número local que se indica a continuación o rellenar los formularios necesarios en la banca en línea. Para ver el formulario en la banca en línea, debes iniciar sesión, hacer clic en Contáctanos, luego en Formularios seguros y, por último, elegir el formulario correspondiente.

Brevard: 321-752-2222
Broward: 954-704-5000
Miami-Dade: 305-882-5000
Todas las demás áreas: 800-447-7228

Your points will display when you log on to the rewards site via Online Banking.

You will need to apply for another card product and if qualified, you can either transfer the existing balance on your current card at the new interest rate or if there is no remaining balance on the existing card, it can be closed.

Credit card transactions processed outside of the country are assessed a 1% conversion rate in addition to a $2.50 fee for non-SCCU ATM’s.

The Visa Low Rate card is perfect for members that typically carry a revolving balance or are eager to pay off existing credit card debt. With a low rate, free balance transfers and no cash advance fees, we make it easy for members to pay down debt.

The Visa Signature® card has an exclusive rewards program, lower variable rates and includes all of our existing FREE credit card features: Effortless Card Management via SCCU Mobile App or within Online Banking, contactless payment capabilities, Visa® Zero Liability¹⁴, 2Way Fraud Text Alerts, and Digital Wallet.

Las alertas de fraude por mensaje de texto de 2 vías te ayudan a protegerte alertándote inmediatamente de una posible transacción fraudulenta en tu tarjeta a través de un mensaje de texto. A través de este servicio, puedes responder a posibles amenazas en tiempo real enviando un mensaje de texto que diga SÍ para verificar la transacción o NO para confirmar que se trata de un comportamiento fraudulento. Esto les permitirá a ti y a SCCU tomar medidas más rápidas para evitar nuevas actividades fraudulentas en tu cuenta. 
 
Esta función se suma a nuestro actual programa de alertas de fraude. Ahora recibirás alertas en tiempo real de tres formas distintas: correo electrónico, teléfono y mensajes de texto.

In order to avoid paying interest, the statement balance is due on the 25th of each month. The minimum payment amount is due by the last calendar day of the month to avoid incurring any late fees.

You may request a debit or credit card for a joint signer on the account. We do not provide authorized signors on any accounts.

When you make purchases on your Space Coast Credit Union Visa Platinum Credit Card you will start earning Cash Back Rewards.  Keep in mind Cash Advances, Balance Transfers, Payments, Adjustments, All Fees and Returns do not earn Cash Back Rewards. View Terms & Conditions here.

Puedes denunciar un fraude en tu tarjeta llamando al Centro de Atención al Miembro al 1-800-447-7228 o enviando un mensaje seguro a través de la banca en línea.

Visa Platinum cardholders earn 1% cash back on all credit card purchases.

The funds on your saving account will be released automatically once your account is paid in full and all transactions are settled.

Your existing credit card is good through the last day of the expiration month shown on the card. Your renewal card will automatically be mailed to your current address on record.  

The new card should arrive at least one week prior to the expiration date on your existing card. If you did not receive your replacement card please contact the Member Service Center.

SCCU’s VISA debit and credit cards provide you with several layers of protection. With your SCCU cards you can shop with the strength of Visa behind you. 
 

SCCU Card Protection
 

SCCU provides Falcon Fraud Protection as an added service for all our VISA credit and debit cards at no cost. This fraud protection system recognizes your personal purchasing patterns and can detect possible fraud. If a suspicious transaction is detected, you receive a personal phone call from the SCCU Falcon Fraud Center. If you confirm that there has been fraudulent use of your card, your card will immediately be blocked to prevent further activity.

The minimum amount you can redeem at a time is 2500 points = $25.00.

Visa Account Updater proporciona a los comercios participantes su número de tarjeta y fecha de vencimiento actualizados para los pagos recurrentes establecidos. Este beneficio gratuito para los miembros proporciona la tranquilidad de saber que no tendrás que actualizar cada cuenta con un pago periódico si tu tarjeta se vuelve a emitir debido a su caducidad, o si la pierdes o te la roban. Para darte de baja de Visa Account Updater, envíanos un mensaje seguro a través de la banca en línea o llama al 800-447-7228.

FreeMSG SPACE COAST CU Fraud Center
877-XXX-XXXX $125.46 on card 1234 at
Macy’s. If valid reply YES, fraud NO. To Opt
Out, STOP.

Sender: EnFact Notifications <noreply@enfactnotifications.com
Subject: Fraud Notification on your Space Coast Credit Union Credit card

Space Coast Credit Union is committed to providing you with the most advanced fraud protection solutions available in the marketplace. Although preventive measures have been taken to secure your Credit card account, please call us immediately, toll-free at: 1-877-253-8964

You will be prompted to enter your Case ID: xxxxxxxxxx

For your protection, we want to verify that the recent transactions on your Credit card account were made with your authorization. You can reach us 24 hours per day, 7 days per week.

Sincerely,
Space Coast Credit Union Fraud Prevention Center

The email notification will also include the Case ID number, Cardholder name,  last four digits of the card, and the suspected fraudulent transaction details.

Yes, once you receive your card in the mail and activate it, you may process a cash advance using the transfer option in Online Banking, by contacting our Member Service Center during normal business hours or by visiting any of our branch locations. We are unable to process a cash advance if you do not have an active credit card on file.

You can view your cash advance limit and available credit within Online Banking, or by logging in to the SCCU Mobile App.

If you’re processing a transfer from your credit card in Online Banking or at an ATM, you will receive an error message.Your transaction may be declined if you’re attempting to send funds to another person as a person-to-person payment (ie. CashApp or Zelle^®).

If you’ve reached your cash advance limit, then you won’t be able to withdraw any more cash. You must make a payment towards your cash advance balance in order to replenish your available limit.

No. You're unable to request an adjustment to your credit card's cash advance limit. Limits may be subject to change at any time at SCCU’s discretion, without prior notice.

You can apply for a credit line increase online or by calling Express Services 800-447-7228.

Cash advance transactions include withdrawals at an ATM, cash-like purchases, person-to-person transfers, online banking or phone banking transfers from your credit card account to a SCCU checking or savings account, or withdrawals from your credit card account at a branch or by contacting the Member Service Center.

The credit limit is the maximum amount that can be charged to a credit card account for purchases and cash transactions combined. The cash advance limit is the portion of the credit limit that members can specifically use for “cash” transactions.

If you need to pay off another debt, expense or non-SCCU loan, you may request a balance transfer from your SCCU Visa credit card by contacting us at 800-447-7228.

No. Interest charges will not occur on balance transfers, cash advances, or purchases within the promo period. However, once the promo period has ended, any remaining balance will be assessed interest based on your approved rate.

Yes, cash advance balances can paid in full. However, interest starts to accrue from the date of the transaction, which will result in paying interest for the cash advance(s) even if you have paid it off in full and had a zero balance for that billing cycle.

No, we do not asses any additional fees for processing a cash advance.

No, all credit cards currently have the same APR for purchases, balance transfers, and cash advances.

To dispute inaccurate information on your credit report, notify both the credit reporting company and the information provider in writing. Send a letter to the address on your credit report stating what you are disputing, why it is an error, and include copies of documentation proving the information is inaccurate. Including a copy of the credit report, with the error highlighted, may also be helpful. It is recommended to send your dispute by certified mail, “return receipt requested,” to ensure the company received your letter.

More information, sample dispute letter templates, and further instructions on how to dispute errors on your credit report can be found on the Federal Trade Commission’s (FTC) website here: https://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports

You have the right to get your credit report annually for free from the three nationwide credit reporting companies - Equifax, Experian, and Transunion. You may stagger your requests over a 12-month period to monitor your credit report for accuracy. The best way to order is to visit annualcreditreport.com. This site is approved by the Federal Government, and the FTC recommends you do not contact the individual bureaus. 

You may also call for a report at 1-877-322-8228, or mail requests to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

Joint owners, co-borrowers, and verified court-appointed personal representatives of the estate and trustees can access the account. Please see our Financial Estate Guide for more details.

Unfortunately, that is not possible. Only joint owners and verified court-appointed personal representatives are provided account details.

Each membership is unique, and the time it takes to settle each account can vary. Once we receive the necessary documents, we can generally begin processing the requests. Once processing begins, a Team Member can provide an estimated timeframe based on the specific membership situation. It's important to consider that legal requirements can impact these timeframes at any point in the process.

We’ll need a photocopy of the death certificate and your ID to start the process.

• Trust Account? We’ll need a copy of the most recent and complete TrustDocument.
• Business Account or no beneficiary? We may need Probate documents.

We’ll review the members’ full membership as each situation differs and reach out for any additional documentation we may need.

Yes, we'll accept a copy of the death certificate on either form. However, a Long Form certificate is required to file a claim through Credit Life Insurance, and SCCU can file on your behalf.

No, Online Banking is disabled once we receive the death certificate.

No, this information is account specific and doesn't carry over to your new account.

No; however, the will must be filed with the County Clerk. Keep in mind wills can be updated throughout the member's life. Therefore, there may be multiple versions, and the County Clerk keeps the official records.

Reach out to your local County Clerk Office for its process details to start the Probate process.

Letters of Administration name a personal representative of the descendant's Estate, and these documents are required in the State of Florida if the Estate’s assets value over $75,000. If the account has no beneficiaries, you'll need to use the will to initiate the Probate process.

Summary Administration is a shortened form of Florida Probate that doesn't require the appointment of a Florida personal representative. You'll utilize the Summary Administration when the decedent's assets don't exceed $75,000.

A power of attorney (POA) is an executed document that provides the assigned agent to help manage an individual’s legal and financial affairs during a specified time within their lifetime. However, when the member passes away, the POA appointment ends.

If the account(s) have a joint owner, we'll transfer ownership to the joint owner once the death certificate is received to complete our process. If it doesn't have a joint owner, we'll need the Letters of Administration and the death certificate to identify the original owner's Estate. Our Business Services team's here to assist with available account options and next steps.

It depends on the account type your loved one has. The Estate would need to contact us to determine the appropriate next step(s).

You may be able to if you have the proper court documentation.

Statements may be available upon request for eligible recipients. Joint owners may receive them with sensitive information removed or covered. In addition, personal representatives, executors, curators, and successor trustees may receive statements from the date of death after the approval process.

A sender may request we return the direct deposit if the account owner has passed away. Social Security and other government deposits often ask for these funds returned. The appointed estate representative’s responsible for reaching out to those senders directly and reconciling payments. We are required to reclaim those funds in some instances.

Your savings are federally insured up to $250,000 through the National Credit Union Administration (NCUA), a U.S. Government Agency.

FHA mortgage insurance provides mortgage lenders like Space Coast Credit Union with protection against losses as the result of homeowners not being able to pay (or defaulting) on their mortgage loans. The mortgage lenders bear less risk because FHA will pay a claim to the lender in the event of a homeowner's default. Loans must meet certain requirements established by FHA to qualify for insurance.

Since Space Coast Credit Union is a member-owned financial cooperative, it is important that we provide services to a wide range of members while protecting the interests of the cooperative as a whole. FHA mortgage insurance allows Space Coast Credit Union to be the Florida mortgage lender of choice for potential and current homeowners during every stage of life.

The Federal Housing Administration, generally known as "FHA", provides mortgage insurance on loans made by FHA-approved lenders like Space Coast Credit Union throughout the United States and its territories. FHA insures mortgages on single family and multi-family homes, including manufactured homes and hospitals. The Federal Housing Administration is the largest insurer of mortgages in the world, insuring over 34 million properties since its inception in 1934.

Yes, the coverage is provided 24-hours a day, worldwide.

You may purchase additional coverage during open enrollment, and you will receive notification of open enrollment by mail. If you would like to speak to Minnesota Life Insurance Company directly regarding coverage or to request information by mail, please call 877-607-4376. 

No. You must complete and return the enrollment form.

Call toll free 1-877-309-6576, weekdays, 7:00 a.m. to 5:00 p.m. EST.

AD&D insurance has coverage levels to fit your budget, from $10,000 to $300,000. Spouses and unmarried children age 19 and under (under age 25 if full-time students) may be insured under the family plan. If the family plan is selected, spouses are insured for 50%, dependent children are each insured for 20%. Households without dependent children: spouse coverage is 60%.

You have a no-risk, 30-day guarantee so if you choose not to keep your insurance, just call toll free 1-877-309-6576 to cancel.

The accidental death and dismemberment benefit covers the eligible member in the event of loss of life, limb, sight, speech or hearing due to a covered accident. At age 70, the amount of the accidental death benefit reduces to 50%. 

To file a claim, call your Plan Administrator at 1-877-629-6037 weekdays 8:00 a.m. to 9:00 p.m. ET or visit https://fmservice.com. 

It takes about 30 days from the time the enrollment form is received to process and issue the certificate of Insurance.

This insurance supplements your other coverage plans. Your health insurance pays for medical procedures while Recuperative Care pays you a flat benefit amount which can be used for anything you choose.

You have a no-risk, 30-day guarantee so if you choose not to keep your insurance, just call toll free 1-877-629-6037 to cancel.

Members with eligible checking or savings accounts and are currently enrolled in SCCU Mobile Banking. 

In order to use the Mobile Deposit service, ensure that you have the most recent version of the SCCU Mobile app installed on your mobile device. Please visit your device's app store to ensure that your version of the app is up to date.

You must be enrolled in SCCU’s free Online Banking service and have the SCCU Mobile app installed on your phone in order to use SCCU Mobile Deposit:

• Launch the SCCU Mobile app on your mobile device, log in, and select "Deposits" from the bottom of the page
• Select the account you want to deposit to and enter the check amount
• Endorse the back of your check just like you would if you were depositing it at an SCCU branch or ATM
• Use the buttons to take pictures of the front and back of the check
• Once the pictures are accepted, select the Deposit button

• Review the Mobile Deposit and select "Confirm" to submit.

Any check drawn on institutions located in the United States that has a MICR line can be processed through SCCU Mobile Deposit. We are unable to accept checks made payable to any person or entity other than an owner of the account. If you encounter an error when trying to deposit a check, please bring it to your closest SCCU Branch or ATM for deposit.

SCCU's Mobile Deposit feature is only available with the SCCU Mobile app. Mobile Deposit will work with all iPhones^® 3GS and later, as well as with most Android^® phones.

You can deposit multiple checks in the same SCCU Mobile app session; however, you may only photograph and submit one check per deposit at a time.

The deposit will show in your history after the item has been reviewed and approved. Keep the check at least 45 days and then destroy it or void and file it.

You can make up to 25 Mobile Deposits per day, up to 50 deposits per week, and no more than 100 deposits each month.

Most deposits will post to your account within minutes; however, some deposits are subject to verification and may not be available for immediate withdrawal. Deposits are subject to credit union review and will only be posted after approval. Please note that deposits may take up to 48 hours to post to an account.

You will see a Deposit Confirmation screen when your check deposit submission is confirmed. Please note that prior to posting to your account, Mobile Deposits must be verified which can take up to 2 business days.  A successful Mobile Deposit will show in Mobile and Online Banking as "SCCU Mobile Deposit" along with the dollar amount in your transaction history when the deposit posts to your account. 

If the same deposit is submitted twice, you will receive an error message informing you that the check has already been deposited or cannot be accepted. 

If a different amount is entered than is detected on the check, you will receive an error message informing you that the amount entered does not match. You will need to verify the amount of the check and retake the photo in order to complete the Mobile Deposit.

No. If a check is returned for insufficient funds, you may not re-deposit the check through SCCU Mobile Deposit. Please visit any SCCU branch for assistance.  

Taking high-quality photos of the check is the best way to make SCCU Mobile Deposit quick and easy. Here are some hints to keep in mind:

Check photo tips:

• Place the check in a well-lit area on a dark, non-reflective surface.
• Align the top of the check with the top of the guidelines.
• Make sure only the check is visible, with no other objects or edges showing.
• Avoid shadows on the check and hold the phone steady during the photo.
• Focus is important - being too close can make the image blurry.

All SCCU Members can use the SCCU Mobile Banking app. To access it, however, you must enroll to use Online or Mobile Banking. If you are already enrolled, just download our app on the IOS or Android app store and log in using your existing credentials. If you are not currently enrolled, you will first need to enroll for this free service by selecting enroll on our Mobile Banking app, or visiting SCCU.com and clicking on "Enroll Now" in the “Log In/Enroll” area at the top right.

If you use an iPhone or Android smartphone, you can download the SCCU Mobile app. Users not currently enrolled will click on the “enroll” option after downloading the Mobile Banking app.

Space Coast Credit Union is very diligent about the safety and privacy of your information and committed to its security. You can help ensure the security of your account information with several security features included in SCCU’s mobile services, such as:

• Secure Login - Access to SCCU Mobile via our Mobile website and Mobile Banking app requires secure login. No one is able to access your account information without knowing your unique username and password.
• Data Encryption - For your protection, only limited information, such as your account nicknames and cached balances, are stored locally on your mobile device. All of your account data resides here at SCCU, just like with Online Banking. All data placed into local storage on the mobile device is encrypted before it is stored - and it is only accessible with your PIN. This ensures that if the mobile device is lost or stolen the data stored by the mobile application in local storage is unreadable.
• No Identifiable Information - Texts or alerts from SCCU never include any personally identifiable information, such as your full account number, PIN, email address, or mobile number. Your User ID and Password will never be included in any of the text messages or alerts you receive from SCCU.

Quick Balance allows you to view the balance of your account, once set up, without logging in. After opening the Mobile Banking app, select the menu on the top left corner of the screen, scroll down and select App settings. Once there, select the Quick Balance option to enable all accounts required and save your changes. After the changes have been made, you can swipe left on the login screen to view your quick balances. 

SCCU's Mobile Banking app provides the best possible mobile banking experience on your mobile device. With a secure app designed for the iPhone and Android devices, you can:

• Check account balances
• Search transaction history
• Transfer funds
• Pay bills
• View and manage your alerts
• Manage and turn your cards on and off
• Search for ATMs and branches

You can choose from a wide range of enhanced mobile alerts at SCCU, including transaction and security alerts. To sign up for and manage your alerts, log into the Mobile Banking app, and choose "Alerts" from the Menu in the top-right corner.

• Balance Alert – Receive an alert when your balance drops below or exceeds a threshold amount.
• Check Cleared Alert – Receive an alert when a specific check clears.
• Daily Balance Alert – Receive an alert with your account balance daily at a time you choose. 
• Loan Due Alert – Receive an alert when your loan approaches its due date. You may even set up periodic reminders until the payment is made.
• Transaction Alert – Receive an alert for any or all of the following transactions: Card purchase, Payment, Fee, Deposit, or Withdrawal.  
• Statement Available Alert – Receive an alert when a new statement becomes available.
• CD Maturity Alert – Receive an alert up to 26 days in advance when a specific CD has completed its term. 
• Secure Message Alert – Receive an alert when SCCU has sent you a new Secure Message.

Alerts are a great way to stay on top of your account activity anytime, anywhere. You can choose from a wide range of enhanced text or email alerts delivered right to your mobile device. Mobile Alerts allow you to keep your accounts safe, manage your accounts on the go, and help avoid overdrafts.

To sign up for and manage your alerts, log into the Mobile Banking app, open the menu in the top left corner, select 'My Profile,' and scroll down to 'Alerts Settings.' You can make adjustments under 'Enrollment Settings' and 'Manage My Alerts.'

Account nicknames are short names for your accounts that make it easy to identify your accounts when you use the SCCU Mobile Banking app.

You can create your own unique account nicknames or use the default nicknames provided. Each nickname must be unique, between one to eight characters in length, and can include letters and numbers (but not spaces or special characters).

Your mobile account nicknames will not replace the account names or nicknames you have may have created for SCCU Online Banking.

Please note: For security purposes, do not use your account number in your nickname.

You can apply online or by phone.

Have questions? Our Team Members can help you find the mortgage that's right for you, and take your application over the phone in just minutes. Once your application is completed, one of our Mortgage Representatives will contact you within one business day. We'll keep you informed every step of the way.

Space Coast Credit Union provides all who work or live in these 34 counties in Florida with mortgages loans. SCCU mortgage loans are available for properties throughout Florida, provided you meet our membership requirements. Membership is not required prior to applying - we can take care of your mortgage loan application and membership at the same time!

According to the Federal Reserve, the US Prime Rate is a commonly used, short-term interest rate which US  lending institutions use as an index for setting their own interest rates. While the Federal Reserve has no direct role in setting the pirme rate, many lending institutions choose to set their prime rates based partly on the rate that banks charge each other for short-term loans, set by the Federal Open Market Committee. Click here to learn more.

Refinancing your current home loan—whether from SCCU or another lender— is quick and easy! You can apply online or over the phone with a Team Member.

Please visit our Mortgage Refinance page for information on refinance loans and options.

In addition to principal and interest, mortgage payments include amounts for annual payments of homeowner's insurance and property taxes. The anticipated annual insurance premium and tax bill amounts are divided equally by 12 payments. One-twelfth of the annual amount for each is included with your mortgage payment and held in an escrow account. When it's time to make the insurance and tax payments, SCCU makes the payments from this escrow account. Escrow will be evaluated each year, and your monthly amounts could increase or decrease, depending on what the actual annual payment amounts are.

You can check the status of your mortgage loan application at any time here. After your application is completed, a Mortgage Representative will contact you to answer any questions you may have. Your Mortgage Representative is a mortgage expert and will provide help and guidance along the way. If your request wasn't approved online, they'll ask you for any information required to make a decision about your loan. 

Space Coast Credit Union is unable to provide a Home Equity Loan (Fixed 2nd Mortgage) or a HELOC for properties outside of the state of Florida.

Yes! Our flexible Home Equity loan options give you the ability to choose the funds you need, when you need them. Learn more.

Pay Your Home Loan in SCCU Online Banking: It's easy! Sign up for automatic payments or make a manual payment from your SCCU savings or checking account in Online Banking. You can also make a payment from an account at another financial institution.

Mobile Wallet Loan Payments: Add your SCCU Home Loan to your Apple Wallet app or Google Pay app (GPay), and make one-time loan payments securely and conveniently through your mobile wallet.

By Phone: Use Call-24 Bank by Phone Access (must have a Call-24 PIN) or speak with one of our Member Service Center representatives.

To set up a Call-24 PIN visit your local branch or speak with one of our Member Service Center representatives at the number above.

In the Branch: Find your local branch location.

By Phone: You can speak with one of our Member Service Center representatives.

By Mail
8045 N. Wickham Rd.
Melbourne, FL 32941

Acceptable Forms of Payment Include:

• Check (Personal, Business, On-Us, Teller Check, Money Order)
• Debit Card
• Cash and/or Transfer from SCCU Account

Refinancing your current home loan—whether from SCCU or another lender— is quick and easy! You can apply online or over the phone with a Team Member.

Please visit our Mortgage Refinance page for information on refinance loans and options.

If your loan payment has been assessed a late fee, online payment access is disabled. To restore this access, your scheduled payment and late fee must be processed by an SCCU representative.

Please call our Member Service Center or visit your local SCCU branch for assistance.

To enroll in SCCU's free Online Banking, click the yellow 'Log In | Enroll' button on the top of SCCU.com and then the yellow enroll button. You'll need your phone number and last four digits of your SSN.

It’s free! SCCU’s Online Banking is a free service provided to all SCCU members.

To log into Online Banking for the first time, you'll need the following:

• Your Member Number
• Your Social Security number or Tax ID Number
• Your ZIP Code

The Online Banking login is located on the home page of SCCU.com.

If you have questions during the process of enrolling in Online Banking, please visit our Contact Us page for the best options.

No, the stop payment option can be used only on checks. Please contact the Member Service Center for stop payments to electronic transactions.

In order to protect your account, SCCU uses knowledge-based questions obtained from public databases or verification by phone/text. These security challenges will occur for high-risk transactions including Bill Pay, External Transfers, Person-to-Person Transfers, contact information updates, Business Wire or ACH origination, or adding a secondary user.

No, please do not share your account credentials with anyone. Primary Users can create a username and password specific to a Secondary User by logging into Online Banking, click the person icon, select Secondary Users, and click Add User. At this page, you will be prompted to fill in the required information for the Secondary User.

To update your login information, log into Online Banking, select the person icon beside your name at the top, and select 'My Profile.' Next, scroll down to 'Security Settings' and select which of your security preferences you’d like to update.

To update your security questions, log into Online Banking, select the person icon beside your name at the top, select 'My Profile' and then scroll down to security settings, and select 'Security Settings.' Here, you will be able to choose your preferred sign-in security measure and set your verification code.

Members may easily unlock their account by following the prompts listed below:

• Click the “Unlock Account and Reset Password” link provided after lockout
• Provide all membership information requested
• Enter the verification code sent to one of your trusted devices.
• Answer security question
• Choose a new password
• Request the unlock email by clicking “Unlock”
• Log in to their email address on file and follow the link provided to sign in

Zelle^® is an easy option for paying another person. You may also set up the ability to transfer between accounts in Online Banking and Call 24 by contacting the Member Service Center or by visiting a branch to request a cross-account transfer.

Use our External Account Transfers service to transfer funds to another financial institution.

To update your contact information, log into Online Banking and select the person icon beside your name at the top. Select 'My Profile' at the top of the page you’ll have the option to change your Address, Phone Number, and Email Address.

Online Banking provides check images for up to 9 months. You may request check images for up to 5 years by contacting the Member Service Center. A fee may apply; view our current Fee Schedule for information.

To view a check, log into Online Banking, click on your Checking Account and click the Search link under History. From the Transaction Type dropdown select "Check." Select the timeframe and click Search. From the resulting list of checks, click the arrow to the left of the check you want to view. Once the detail appears, click on "View Check."

Within Online Banking you have access to the last 6 years of statements. You may request copies of statements up to 5 years by contacting the Member Service Center.

To view a statement, log into Online Banking and select "View Statements and Notices" under Quick Links on the right. A new window will open showing your current statement information.

To view that statement, click on the PDF icon at the top. The PDF will open in another new window for you to view, print, or download.

To view statements for prior months, scroll down to the desired month and click the blue down arrow on the right. That month’s statement information and PDF icon will then appear. Click the PDF icon to view, print or download the statement.

Follow these easy steps:
•    Log into Online Banking
•    Select the person icon on the top next to your name
•    Scroll down to 'Alerts Settings' to enroll and manage your alerts

By enrolling in the “Transaction Alert” you will be notified whenever a transaction is posted on your account, helping you monitor all activities as they happen.

You can disable a Secondary User’s access to your accounts temporarily or permanently at any time within Online Banking.

In Online Banking you may review activity logs to see what your Secondary Users are doing, and you can also view their transaction history.

Yes, using Secondary Users can be great for Business Accounts. It allows you to give limited access to bookkeepers, office managers, and other business associates. You decide what they can see and do and you can quickly and easily update permissions as your business changes.

Please remember that access to the Bill Payer System is an "all or nothing" choice, meaning that any Secondary User with the authority to utilize Bill Payer will be able to make payments of any amount, will be able to see all payers and payees, and can also utilize External Account Transfers and Person-to-Person payments.

To get started with External Account Transfers within Online Banking:

1. Log into Online Banking.
2. Click on the 'Transfers' tab and select 'External ACH Accounts.'
3. Click the 'Add Account' button and provide the requested information for the account at another financial institution.
 

The service transfers money from one of your SCCU accounts to an account at another US financial institution. All transfers are processed via the Federal Reserve's Automated Clearing House (ACH) network.

This network is used by financial institutions to process checks and other electronic transactions. We submit requests to the ACH network to transfer funds between the accounts you specify.

Once you add the external account information, SCCU will verify and activate your account by completing the steps below:

1. Account Verification is a one-time process for each account that confirms you are the owner of the account you are setting up. This is an important part of the account setup process that protects you from fraudulent activity in your account. You will need to follow the Account Activation process for each account you set up with an external financial institution.
2. The Account Activation process starts immediately once you've submitted your financial institution information. Two small trial transactions are initiated by the External Transfers system. One will be a small deposit into your external account, the other a small withdrawal (a few pennies each) from the account. These transactions will be posted to the external financial institution account within 2-3 business days.
3. Once you see these transactions occur in your external account, write down the exact amounts of each trial transaction.
4. Access External Account Transfers service in Online Banking and choose the "Manage Accounts" section.
5. Click Activate.
6. Enter the exact trial deposit amount and the trial withdrawal amount and click "Submit." (Five cents would be entered as .05.) Your account is now activated.
7. Repeat the process for any other accounts you've added.
8. You may now begin transferring money to and from your SCCU accounts.

Any qualified checking account may be set up with External Account Transfers. Certain account types (for example, SCCU Savings Accounts and Money Market accounts) are not eligible to use as a "pay from" account.

1. The service typically takes 2 to 3 days to complete a credit or debit transaction through the ACH network, for a total turnaround time of 3 to 5 days to complete a transfer.
2. The External Account Transfer service generates email notifications to let you know the status of your transfer, and will alert you if there is some activity that you did not initiate, helping to prevent any fraud. Please make sure the email address in your account profile is correct and current.
3. Click on 'Transfers' and then select 'External ACH Accounts' to select which account you want to transfer to.
   1. You can choose to make a one-time transfer, or schedule a recurring transfer between your SCCU checking and savings accounts and your linked external account.
   2. Enter your transfer amount, select a "From" and "To" account, choose when you would like the transfer to occur and click "Submit."

The trial deposit/withdrawal verification process ensures that the rightful owner is setting up the account with for External Account Transfers. It also ensures that the accounts given are valid.

• The minimum amount per External Account Transfers transaction is $20.
• External Account Transfer limits for each member are determined by the service provider after you have scheduled your first External Account Transfer. Limits will vary. For most accounts the maximum number of transactions is 3 per day, for a total maximum transaction amount per day of $2,500 and $5,000 per month.

It usually takes 3 to 5 business days. The specifics will depend in part upon the time you initiated the transfer, your previous transfer history with the service, amount of transfer, and perhaps in part upon how quickly your institution updates your account after receiving the money. Full details regarding your funds transfer requests are viewable on the Completed Transfer Status screen.

Please note that a bad transaction history or no transaction history with the service may result in an additional one-day hold on transfers.

View our Fee Schedule to learn about all of the fees associated with the External Account Transfer service.

• Please visit the SCCU Fee Schedule for a listing of our current fees.
• Please note that External Account Transfer fees are subject to SCCU's non-sufficient funds policy and fees. Attempts to transfer funds that are not available at the time of transfer request are subject to our failed transaction fee.

Your Call-24 PIN was established when your account was opened, giving you access to SCCU’s Call-24 bank-by-phone system. Your Call-24 PIN is separate from your debit card PIN used at ATM or at point-of-sale terminals. To receive or change your account Call-24 PIN, please visit a local branch.

A Transfer Funds request will be rejected if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:

• Exceeding the dollar limit for an individual transaction, total transactions per day (typically 3/day for a total of $2,500), week ($5,000/wk for most accounts), or month, or outstanding transfers (transfers that you've initiated but which haven't been finalized)
• Lack of sufficient funds in the source account
• Lock placed by a financial institution on one of the accounts (account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.)

You will be notified by e-mail if we have received a "Return" message on your External Accounts Transfer request indicating that the transfer has not been completed. Full details will be available on the transaction history page. 

Yes. Most financial institutions place limits and conditions on accounts that will apply to transfers conducted by External Account Transfers.

Please note that your external account financial institution(s) may charge fees to you resulting from transfers conducted through External Account Transfers. If in doubt, please contact those financial institutions to determine whether restrictions, conditions, and/or fees pertain to transactions made into or out of any of your accounts. 

You can transfer funds from savings to checking through Online Banking, CALL-24 telephone banking, at a branch location, or through the Member Service Center.

Cross Account Transfers give you the ability to transfer funds between your SCCU accounts. You can transfer in Online Banking or with the Mobile Banking app. Some ways to use Cross Account Transfers:

• Transfer money to a spouse's or child's account
• Have a child away at college? Cross Account Transfers allow you to transfer money to his/her account to help cover expenses.
• You may transfer to any type of account—checking, savings, credit cards, and loans.

Only the primary or joint account holder on the “from” account may request a Cross Account Transfer.

To Set Up Cross Account Transfers:

1. Log into Online or Mobile Banking and select 'Transfers'
2. Then select 'Transfer Money' from the following menu
3. Select the account you want to transfer to and from, enter the amount, add notes for budget tracking, and then click “Submit”

To Complete a Cross Account Transfer using Call-24:

• Log in using the “from” account number and your Call-24 PIN.
• Follow the prompts to select Telephone Banking (press 1). When asked, enter the account number for the account from which you want to transfer. Select the option for Transfers and Withdrawals (option 2), and then Select the prompt to transfer from your savings or checking to the savings or checking of another account number (option 4).
• Enter the suffix you wish to transfer from, along with the suffix you wish to transfer to, and the transfer amount. Complete the request until you hear a confirmation that your transfer has taken place.

To Complete a Cross Account Transfer using Online Banking:

• Log in using the “from” account username and password, and select “Transfers” from the Transfers dropdown menu.
• Select the account you wish to transfer from, and then the account you wish to transfer to.
• Fill in the amount you wish to transfer.
• Choose the Schedule for your transfer. You can select:
  • Immediate (One Time)
  • Future (One Time). Follow the prompts to select the date you want the transfer to happen.
  • Recurring. Follow the prompts to select the frequency, start date, and duration.
• If you wish, add a note to help you identify the reason for the transfer.
• Click Continue. You will see a summary of your transfer request. You can Edit Transfer, Cancel or Transfer
• Complete the request. You will receive a pop-up notification, including a confirmation number, that your transfer has been successfully submitted.

You will receive an email notice each month when your statement is ready for viewing. Statements are usually available by the 4th day of the month. 

You can; however, depending on the loan setup and your payment timing, your advance payment may or may not cause your payment due date to move forward and may only apply to the principal of the loan. For further details about your specific situation, contact our Member Service Center.

Yes. Once you’re logged into Online Banking or the SCCU Mobile Banking app, select 'View All Accounts' and then 'Pay Now' beneath the loan you wish to make a payment on. Follow the prompts to enter your bank account or debit card information, select the amount and date of the payment, and then click 'Submit' to make the payment.

Yes, you may pay more than your minimum amount due. In Online Banking or the Mobile Banking app, select 'View All Accounts' and then 'Pay Now' beneath the loan you wish to make a payment on. Follow the prompts to enter your bank account or debit card information, select the amount and date of the payment, and then click 'Submit' to make the payment.

No. Payoffs are processed differently than payments, thus cannot be made from an external account.

Yes. You may set up a recurring payment via Online Banking or the Mobile Banking app. Please note that you may only use a Checking or Savings Accounts or debit card to make a recurring payment.

No. You may use a Checking or Savings Account or debit card to make your loan payment.

You can make principal payments through Online & Mobile Banking, or by visiting your local branch. You can pay more than your minimum payment and any amount beyond that will be applied toward the principal. You may also choose to make a principal-only payment at any time by selecting it in the Payment Options dropdown within Online or Mobile Banking.

If you have an account with SCCU or with another financial institution, you can set up a one-time or recurring payment in Online Banking or with the SCCU Mobile Banking app.

You can visit any branch or use Call-24 bank-by-phone to make a payment. For additional information on making your SCCU loan payments, please take a look at this “How to Make Your Loan Payment” article.

Yes, depending on the status of your loan. As long as the loan is still accepting payments, you may make it using our online payment service.

To schedule automated payments, visit Online Banking on your desktop or the SCCU Mobile Banking app. You may set up a recurring transfer from an SCCU account or transfers from another bank. You may also complete payments over the phone by using our automated telephone banking system.

The online transfer service allows you to transfer funds between your SCCU accounts. This service can be used to make payments if both accounts are linked to the same membership.

The Bill Payer service allows you to make payments and manage your monthly bills payable to other banks or companies from your SCCU accounts.

External Account Transfers and External Loan Payments under the Transfers tab allows you to pay your SCCU loans using funds from another institution.

Regulation D, a federal regulation, limits the amount of money you can withdraw from a savings or money market account. Withdrawals involving online banking, telephone banking, overdraft protection and pre-authorized transfers have no limitations at this time. As of April 24, 2020, the Federal Reserve Board temporarily suspended Reg D until further notice.

There are no transaction limitations on your savings account at this time. As of April 24, 2020, the Federal Reserve Board temporarily suspended Reg D until further notice.

The $5.00 in your savings account is the minimum balance established by the Board of Directors as the amount required in an active account and represents your share in the credit union. It is required to remain in your savings account until you close your membership.

Yes. You may add direct deposit to your Savings Account. The account format required for direct deposit appears on your monthly statement. You may also obtain this information in person by visiting your local branch or by contacting Member Services directly.

You can withdraw funds before maturation, but a penalty may be assessed for early withdrawal. Fees may reduce the earnings on the CD Account.

Dividends are calculated using daily balance method and are posted on the last day of each month. The daily balance method calculates dividends on the balance in that account after all transactions and deposits have posted.

A CD is a Certificate of Deposit held in a taxable account.  An IRA CD is a Certificate of Deposit held within a tax deferred account (IRA). The difference falls in the type of account the CD is held in, taxable versus tax deferred.